
Hard-core NFL fans who want to spend their Sundays lounging in their living rooms keeping tabs on 14 games at once have no choice but to order NFL Sunday Ticket on DirecTV -- that's the only game in town, as DirecTV has an exclusive deal with the league.
It's a great service if you love football, and it's even greater if you have it in high definition. But DirecTV has a major problem with its high-definition receiver, and if the problem isn't fixed by September, millions of NFL fans will be furious.
If you're a DirecTV subscriber with a high-definition TV, you may have noticed a subtle but extremely annoying change recently: It now takes longer to change channels, anywhere from three to 10 seconds to flip back and forth.
Three seconds doesn't sound like much until you're sitting there on a Sunday afternoon wanting to scroll quickly between games. If you've got Frank Gore and Brian Westbrook on your fantasy team, and the 49ers and the Eagles are both in the red zone, three seconds will seem like an eternity as you try to flip back and forth to see both of them score. And 10 seconds? Taking 10 seconds to change channels can be the difference between seeing and missing a Devin Hester kickoff return touchdown. Why on earth should any Bears fan pay for Sunday Ticket if he's going to miss Devin Hester score a touchdown while he frantically presses the buttons on his remote control?
I've been a Sunday Ticket subscriber for two years, and any time anyone has asked me if I recommend DirecTV, I offer an enthusiastic yes. I can no longer say that. Until DirecTV gets this problem fixed, people who buy Sunday Ticket in HD are buying an inferior product.
I have left phone and e-mail messages seeking information from a DirecTV spokesman; I have not received a reply.